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Terms & Conditions

By using the services of twistlook.com, it will be understood that you give your consent to the following terms and conditions:


All the services and products offered to you by twistlook.com is just an “invitation to offer” to the public in general. If you place an order, it will be taken as your “offer to Purchase” and twistlook.com will be responsible for accepting or rejecting your offer. You will be bound to the terms and conditions of twistlook.com by using its services.

Conditions For Creating an Account:

  • While registering for an account at twistlook.com, you will need to provide some personal information like your email id, address, name and phone number. These details are asked from you in order to serve you in a better way and ship your order at correct name and address. Its solely our responsibility to keep your personal information safe with us. But once you are logged into your account then any activity which takes place in your account is solely your responsibility and twistlook.com will not be held responsible for the security of your account.
  • When you register an account on twistlook.com, you need to provide true and accurate information about yourself. If in anyways it is found that the information provided by you is not complete or correct then twistlook.com holds the right to cancel you registration without prior information to you.


Terms For Delivery Of Product:

At twistlook.com we are dedicated to meet our delivery deadlines. We work hard to deliver your products to you on the said time but if due to some unavoidable circumstances if your order gets delayed then you will be informed regarding the same. In such case you will not be liable of any kind of compensation from twistlook.com.

About Local Taxes And Custom Duties:

Prices of the products quoted on twistlook.com are exclusive of the shipping charges. Shipping is calculated at the checkout page. If any kind of custom duty is applied on any product then to pay the responsibility of the customer and twistlook.com will not be held liable for it.

Pricing Related Information:

Although twistlook.com publish the correct price of all the products, but if anytime due to general human error the wrong price is published and comes to our knowledge after the order has been placed then in that case twistlook.com holds complete right to cancel your order immediately or inform you about the correct price so that you can place a fresh order with the updated price.

Cancellation of Order:

There are certain orders which might get cancelled due to unavailability of the product. Twistlook.com holds all the right to cancel your order. Your orders can get cancelled due to reasons like out of stock product, error in price, and doubt about the genuiness of the customer. If your order is cancelled after you had made the payment then the same amount will be refunded to you.

Details of Credit Card:

You agree that the details of your credit card you have given while placing an order at twistlook.com is correct. It simply means that the credit card which you are using for the payment should lawfully be yours. You can completely rely upon twistlook.com for the safety of your card details.

Warranty of The Product:

Twistlook.com does not provide any warranty on any product displayed on the site.

About Fraudulent and Cancelled Transactions:-

If Twistlook.com comes to know about any fraudulent activity taking place by a person while carrying away any order transaction then it holds all the right to recover the price of the product and to take the legal actions against the person for carrying the fraudulent activity.

Interactions through Electronic Means:

As twistlook.com is an online website, so any interactions that takes between us and the customer will be either through emails, phone or order comments. You accept that all these type of interactions shall have a legal meaning.

You Agree:

  • That every information given by you while registration at twistlook.com is accurate and true. Twistlook.com in any case if founds that the details provided by you are not true then it holds the right to reject the order.
  • That if the non-delivery of your order occurs due to your own mistakes like wrong address, or wrong name then the cost of redelivery will be borne by you.
  • That you go through the product description carefully before ordering it.
  • That the personal information provided by you in the order is true and delivery will be done to the same address.
  • That you will not use twistlook.com for any unlawful reasons.
  • That you will not use any copyrighted material of Twistlook.com.



Any Modification In Terms And Condition:

Twistlook.com holds all the right to alter, modify, or change the terms and conditions without informing you. In order to keep yourself updated about the terms and conditions you need to visit the website regularly. If you don’t wish to accept the terms and conditions of twistlook.con then you can discontinue its services.

Laws and Jurisdiction:

If any kind of disputes arises between the parties, i.e, twistlook.com and customer then in such case the dispute shall be referred to the Delhi Jurisdiction only.

Trademark And Copyright:

Twistlook.com holds all the rights in respect of the content, product, brand name and the its logo. No one can use its content for any personal use.

Termination:

This agreement is considered valid only till it is terminated either by twistlook.com or you. You have the rights to discontinue the use of twistlook.com anytime and at the same time twistlook.com also holds the right to terminate this agreement anytime without informing you, which may result to your denied access to the site.

Security of Twistlook.com:

You can’t break the security rules of twistlook.com. For following the rules you need to be sure that you don’t (i) try to access that data which is not meant for you, (ii) attempt to know about the weakness of a system. (iii) attempt to login to any other user’s account. (iv) spam and submit virus to the site. You will be held liable for cyber crime in case of any violation in network security.

1. Time of Delivery for the Products:

Generally, the outfits/products are delivered to you within the mentioned date but still to be sure about the delivery date of your ordered product you can contact the customer support before ordering. Usually time taken for :

  • Party Wears: 25 to 35 days
  • Saris for Special Occassions: 30 to 45 days
  • Bridal Wear: 45 to 60 days
  • Men's Sherwani: 30 - 45 days


2. Express/Fast Shipping Service

All the orders are shipped via fastest shipping service providers like DHL and FedEx. It takes maximum 4-5 days from the date of shipment to get the order delivered. If any kind of delay occurs due to any unavoidable circumstances than it’s the sole responsibility of the twistlook.com to inform you about the same.

3. Shipping Charges of The Product

Shipping charges are charged according to the weight of the product and this charge varies from country to country.

4. Customs

If you want the delivery of the products outside India, then if the delivery country will charge any custom duty then you will be liable to pay that.

5. Slight Color Variations in Photographs Is Possible

Even tough the images at twistlook.com are accurate but it’s a live website which is visible all over the world, so, if due to different color screed and resolution of different computers, you might find a slight color variance in the actual product.

7. Cancellation of Order:

You can cancel your order within 24 hours of placing it.

8. Amendments in Orders:

Within 24 hours you can suggest any amendments that you want in your order.
 

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