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FAQs

How do I place my order at twistlook.com?

Click on register and enter the asked details and then you can start shopping by adding to cart the products you wish to buy. Once done with that you can proceed to check out and choose your payment option. Once payment is done your order will be placed.

How do I submit my measurements for my order?

After choosing the stitching “YES”, you can submit your measurement there itself or later, as per your wish.

Should my billing and shipping address need to be same?

No, In the shipping address you need to mention the address where you want the order to get delivered and in the billing address you can mention your own address.

How to trace my order?

Once your order is shipped, you will receive an automatic generated email about your tracking number. You can trace your order with the help of tracking number.

What if I want to cancel my order?

If you want to cancel your order, you need to cancel it less than 24 hours of placing it.

 How do I be sure about my size?

You can cross check your size with this measurement guide. The Measurement guide is available at the bottom of the website’s page.

When will I receive my order?

With every product, its delivered time is mentioned; you will receive it on or before that date. In case of any delay in your order you will be informed in advance.

How will the order get delivered to me?

We ship all the orders via topmost shipping companies like DHL, Fedex and Aramex.

How can I pay for my order?

You can pay via paypal, credit/debit card or net banking.

Do you ship to Canada?

Yes, we ship all over the world.

How can I check my order Status?

You can easily check your order status by simply login to your account and clicking on the order history.

What if I want to return back my order?

Return is possible only if you have received some wrong product or any defective product.

How long will it take to get my refund?

Refund is possible only in the case if you have received the product with any defect. Once we receive back the product, you will get refund within seven days.

I don’t have a paypal account? How can I make the payment?

You can make your payment via neft or western union.

Do you take wholesale orders?

Yes, we take wholesale orders; send your enquiry at support@twistlook.com and we will get back to you regarding the same within 1 business working day.

What benefits will I get by signing up for the newsletter?

With newsletters you will remain updated about the changing fashion trends, new dresses designs, discount and sales offers.

Can I add a new product to my current order?

No, you need to place a new order for that.

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